Reference

Understand Your Rights on byond88

These legal terms set out how byond88 operates, what we expect from you, and what you can expect from us — covering account use, data handling, and access conditions for eligible regions in Indonesia.

Account TermsPrivacy & DataCookies PolicyEligibility ConditionsContact & Disputes
byond88 Understand Your Rights on byond88
LEGAL CONTACT PATHS

Reach Us for Legal or Account Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. Players in Batam and across Indonesia can reach us through the channels below — we aim to respond to formal legal requests within a reasonable timeframe.

Live Chat Open the chat widget from any page on byond88 to reach our support team for account, payment, or legal term questions.
Email Support Send formal data requests, account closure notices, or written legal queries to our support email address listed in your account dashboard.
Account Dashboard Log in and navigate to the Help section of your account to submit a support ticket and track the status of any open legal or data request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and personal data are handled with care. We collect only what is necessary to operate your account, process payments, and meet our obligations under applicable law. Here is how the key areas work in practice.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-essential data via support.

Cookies

We use cookies to keep your session active, remember your device, and measure how the site performs. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. If you notice any unauthorised access, contact support immediately to freeze the account and initiate a review.

Data Requests

To access, correct, or request removal of your personal data, submit a request through the Help section of your account dashboard or via our support email.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your data, and how your account is managed. If your question is not covered here, reach out through live chat or the account dashboard.

Account access is available to adults in regions where local law permits online gaming. Eligibility depends on your location and applicable local regulations at the time of registration.

Log in to your account, go to the Help section, and submit a data access request. We will respond with the information we hold on your account within a reasonable timeframe.

Yes. Submit an account closure request through the dashboard or via support. Any remaining balance can be withdrawn to your linked DANA, OVO, or GoPay wallet before closure is finalised.

We post updates on this page and notify you where required. Continuing to use the platform after an update is posted means you accept the revised terms. You may close your account if you do not agree.

Raise any DANA, OVO, or GoPay transaction issue with our support team first. We review the transaction log on our side before advising whether to escalate to the wallet provider.

We retain account records for a period after closure as required by applicable law. Non-essential data can be removed earlier on request through the account Help section.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.